The Office of American Citizens Services and Crisis Management (ACS) exists to serve Americans traveling or residing abroad. Our primary goal is to meet the needs of American citizens while providing them with premier customer service.
ACS administers the Consular Information Program, which informs the public of conditions abroad that may affect their safety and security. Consular Information Sheets, Public Announcements, and Travel Warnings are vital parts of this program.
ACS supports the work of our overseas embassies and consulates in providing emergency services to Americans in cases of arrest, death, crime victimization, repatriation, medical evacuation, temporary financial assistance and welfare-and-whereabouts cases.
We assist in non-emergency matters of birth, identity, passport, citizenship, registration, judicial assistance, and estates. ACS can facilitate the transfer of funds overseas to assist U.S. citizens in need, repatriate the remains of loved ones who have died overseas, assist with medical bills, assist victims of crime, and help U.S. citizens who are detained in foreign prisons. In other words, ACS is here to assist you and your family whenever and wherever we can.
ACS also administers a repatriation loan program to bring home destitute Americans. We operate a 24-hour Duty Officer Program and Crisis Response Teams who work on task forces convened to deal with natural or man-made disasters.