Passports USA.com

Consular Affairs Customer Service Initiatives

Customer Service Initiative Documents

• Passport Services Receives Outstanding Rating in Customer Satisfaction Survey
• Reinvention Goals for 2000
• Status Report on High Impact Agency Goals - August 2000
• Consular Affairs' Customer Service Standards
• 1997 Customer Survey Results

Other Information on Customer Service

• How Consular Officers Have Helped in an Emergency
• Our Mission

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